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FAQ

04

Alextra Health Advisory is a service that helps customers find the best healthcare options at affordable prices by negotiating with hospitals, diagnostic centers, and medical service providers.

We provide advisory services for:

  • Medical tests
  • Treatments & Surgeries
  • Hospital bookings
  • Doctor consultations

Customers can contact us via our website or call our customer service number to get guidance on the best medical services available.

Unlike health insurance, Alextra does not reimburse medical expenses but helps you get the best rates on treatments, tests, and consultations through our healthcare network.

Yes, our services are available for everyone, regardless of age, pre-existing conditions, or insurance status.

Yes, we have a nationwide healthcare network, so you can book services across different cities.

If your preferred hospital is not listed, we can negotiate and try to arrange a discount for you.

You can log in to your account and select the test booking option or call our customer care team to book any test.

Yes, home sample collection is available in most major cities.

Your reports will be provided directly by the diagnostic center, and some centers also offer online reports.

If you suspect an error, you should contact the diagnostic center directly for clarification.

We offer different plans that provide discounts, advisory services, and special benefits on healthcare treatments.

The best plan depends on your healthcare needs, pre-existing conditions, and budget. You can compare plans on our website or talk to an advisor.

Most plans are valid for 12 months from activation.

Yes, you can upgrade your plan anytime to access additional benefits.

Yes, all payments are processed through secure payment gateways.

If the hospital changes pricing, we will re-negotiate the best available rate for you.

📞 Customer Support: 9999463545
📧 Email: info@alextra.in
🌐 Website: www.alextra.in
🕒 Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM

Log in to your Alextra account to view past bookings.

  • Discounts on medical services
  • Assistance in hospital selection
  • Guidance in finding the best doctor for your condition
  • Cashback on selected health packages
  • Easy booking of diagnostic tests and treatments

We cover a wide range of services, including:

  • Medical tests & health checkups
  • OPD consultations & specialist visits
  • Hospitalization & surgeries
  • Dental & eye care treatments
  • Cosmetic & elective surgeries

Yes, we help you book regular health checkups, pathology tests, and preventive care services at discounted prices.

Yes, our services cover all medical conditions, including chronic illnesses and specialized treatments.

Yes, we can assist in arranging:

  • Doctor visits at home
  • Nursing care services
  • Home sample collection for medical tests

You can call our customer support team to book medical tests, treatments, or consultations.

We negotiate special rates with hospitals and diagnostic centers. Customers get direct discounts when booking through us.

Yes, to get discounts on medical treatments and services, you need to have an Alextra Health Plan.

There is no limit—you can use our services as many times as needed during your plan's validity.

No, we provide full transparency in pricing. You only pay the discounted rate agreed upon at the time of booking.

Yes, we provide cost comparisons from different hospitals so you can choose the most affordable option.

You can contact our support team, and we will try to arrange the required service for you.

We have a network of 50,000+ medical centers. Our experts help compare hospitals based on ratings, pricing, and patient feedback to find the best option for you.

Yes, we only work with certified and accredited hospitals and diagnostic centers.

Yes, you can select from our partnered hospitals and specialists based on your preference.

Alextra Health is not an emergency service, but we can guide you to the best hospital for urgent care.

Yes, we provide support for international patients seeking treatment in India.

Yes, we offer guidance on medical visas and travel planning for international patients.

Our platform provides hospital ratings and reviews to help international patients make informed choices.

Didn't find the answer to your question? Visit our Contact page and let us help! We're here to provide the information you need. Reach out to us anytime – we'd love to assist you!